Returns, Refunds & Cancellations

Last updated: 16 October 2026

Every Tofzy candle is hand-poured and checked before it leaves us, and we pack each order so it reaches you fully set and ready to use.

Cancellations

You can cancel an order within 8 hours of placing it by writing to us on email or WhatsApp with your order number. Prepaid orders cancelled within this window are refunded in full to the original payment method. After 8 hours your candles may already be in production, so the order can no longer be cancelled. Customised and bulk orders cannot be cancelled once the design has been confirmed.

Returns and exchanges

Because our candles are handmade to order, we do not accept returns or exchanges for change of mind, fragrance preference, or small handmade variations.

If your order arrives damaged

We take great care in packing, but if something arrives broken or damaged in transit, we’ll make it right:

• Please record an unboxing video from opening the sealed parcel, without cuts.
• Share the video and your order number with us within 48 hours of delivery.
• Once we verify it, we will send a replacement or issue a refund for the damaged item.

Claims without an unboxing video, or reported after 48 hours, cannot be accepted.

Refunds

Approved refunds are made to the original payment method. For cash-on-delivery orders, we will refund to a bank account or UPI ID you share with us. Shipping and COD charges are refunded only when the whole order is affected.

Handmade variations

Because each candle is made by hand, small differences in colour, finish and decorative details from the photos are natural and are not considered defects.

Questions about your order

Questions? Email info@tofzy.com or WhatsApp +91 95184 36913.